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Description
First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners,... read more
First Sentence
Part I, "What Managers Can Do," examines the influence of the people who create, maintain, and support the corporate service culture.
Table of Contents
Authors & Contributors
- Robert Spector (Author)
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