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Description edit
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill. Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or... read more
Ridiculously Simplified Synopsis edit
Characters/People edit
- Michael: Add a description of this character.
- Jack
- Lori
- Leo
- Andrew
- Brad
- Miguel
- Greta
- Doug
- Jill
- Jason
- Roz
- Annie Mae
- Tony
- Rosario
- Henry
- Janet
- Ron
- Emily
- Rachel
- Rory
- Toby
- Jimmy
- Emma
- Ben
- Caroline
- Sylvie
- Gage
- George
- Stacy
- Walker
- Nathan
- Charlie
- Ross
- Chris
- Fran
- Margaret
- Isaiah
- Max
- Bonnie
- Daniel
First Sentence edit
Jack is about to have a difficult conversation.
Table of Contents edit
Foreword by Roger Fisher
Acknowledgements
Introduction
The Problem
1. Sort Out the Three Conversations
Shift to a Learning Stance
- The "What Happened?" Conversation
2. Stop Arguing About Who's Right: Explore Each Other's Stories
3. Don't Assume They Mean It: Disentangle Intent from Impact
4. Abandon Blame: Map the Contribution System
- The Feelings Conversation
5. Have Your Feelings (Or They Will Have You)
- The Identity Conversation
6. Ground Your Identity: Ask Yourself What's at Stake
Create a Learning Conversation
7. What's Your Purpose? When to Raise It and When to Let Go
8. Getting Started: Begin from the Third Story
9. Learning: Listen from the Inside Out
10. Expression: Speak for Yourself with Clarity and Power
11. Problem-Solving: Take the Lead
12. Putting It All Together
A Road Map to Difficult Conversations
A Note on Some Relevant Organizations
Authors & Contributors edit
- Douglas Stone (Author)
Classification edit
- Library of Congress: Add the Library of Congress Classification.
- Dewey: 158.2
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