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Description edit
Unabridged CDs, 3 CDs, 4 hours Read by the author The bestselling author of QBQ! shows how anyone can use the unlimited potential of accountability to create an outstanding organization.
Ridiculously Simplified Synopsis edit
First Sentence edit
While ordering lunch at a fast-food place (on this particular day, it was a Wendy's), I noticed a digital clock on the wall where they were handling drive-through customers.
Table of Contents edit
Introduction
1. Be Fast
2. Be Humble
3. Keep the Mission "Top of Mind"
4. Get Actions in Line with Values
5. See Everyone as a Customer
6. Fight the Fat--In Good Times or Bad
7. Give People Tools, Not Slogans
8. Make Meetings Meaningful
9. Speak Up!
10. Set the Cultural Tone
11. Don't Speak in Code
12. Value Ideas over Political
13. Forgive Mistakes
14. Compete with Competitors, Not Each Other
15. Do What You Promise
16. Hire Character
17. Believe or Leave
18. Make No Excuses!
19. Celebrate
20. Be Flexible: Put People Before Policies
21. Succeed with What You Have
22. Work!
23. Remember, People Want to Win
24. Never Forget Who Pays the Bills
25. Manage!
26. Stand Behind Your Stuff
27. Develop Managers
28. Let Every Player Count
29. Speak Well: Make the Right Impression
30. Choose to Change
31. Have the Right People Make the Right Decision
32. Elevate the Conversation
33. Fire Customers! (If Necessary)
34. Train
35. Encourage One Another
36. Listen in All Directions
37. Coach, Moment to Moment
38. Be Coachable
39. Someone Needs to Be the Boss
40. Seek No Culprits
41. Skip the Vision Thing
42. Treat Vendors like People
43. Stay Alarmed
44. Tend to the Little Things
45. Put Performance Before Titles
46. Don't Stagnate: Turnover Can Be a Good Thing
47. Try! Risk! Grow!
Be Outstanding
The Story Behind the Story
Authors & Contributors edit
- John G. Miller (Author)
First Edition edit
Original Language: English
Publisher: Putnam
Country: USA
Publication Date: 2010
ISBN: 0399156402
Page Count: 224
Publisher: Putnam
Country: USA
Publication Date: 2010
ISBN: 0399156402
Page Count: 224
Classification edit
- Library of Congress: HD58.9.M554 2010
- Dewey: 338
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