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Description
Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement... read more
First Sentence
Service operations now comprise more than 80% of the GDP in the United States and are rapidly growing around the world.
Table of Contents
Authors & Contributors
- Michael L. George (Author)
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