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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions (2003) (edit title/settings)

by Michael L. George (Author) (edit contributors)

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Description edit see section history

Bring the miracle of Lean Six Sigma improvement out of manufacturing and into services Much of the U.S. economy is now based on services rather than manufacturing. Yet the majority of books on Six Sigma and Lean--today's major quality improvement initiatives--explain only how to implement... read more

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First Sentence edit see section history

Service operations now comprise more than 80% of the GDP in the United States and are rapidly growing around the world.

Authors & Contributors edit see section history

  1. Michael L. George (Author)

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Original Language: English
Publisher: McGraw-Hill Professional
Country: Add the country of publication.
Publication Date: 2003
ISBN: 0071418210
Page Count: 300

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