“Customer service is dead. At least it seems to be everywhere I go. I've grown used to sales clerks who would rather chat amongst themselves than help me with my purchase. I don't even bat an eye when the sales clerk is incredibly rude when I want to return an item. I even hunker down for a long wait when phoning a 1-800 number as I know I'll be on hold for quite a while.

Don't they know that my purchase pays for their salary? Don't they care that I might never buy from them again?...”

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