A New Yorker staff writer, best-selling author, and professor at Harvard Medical School unravels the ultimate medical mystery: how doctors figure out the best treatments -- or fail to do so. On average, a physician will interrupt a patient describing her symptoms within twelve seconds. In... read more
Introduction
1. Flesh-and-Blood Decision Making
2. Lessons from the Heart
3. Spinning Plates
4. Gatekeepers
5. A New Mother's Challenge
6. The Uncertainty of the Expert
7. Surgery and Satisfaction
8. The Eye of the Beholder
9. Marketing, Money and Medical Decisions
10. In Service of the Soul
Epilogue: A Patient's Questions
Afterword
Acknowledgments
Notes
Index
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