The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook)

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The Call Center Handbook: The Complete Guide to Starting, Running, and Improving Your Call Center (Call Center Handbook) (edit title/settings)

by Keith Dawson (Author) (edit contributors)

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Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im ... read more

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A few years back, when the Internet was just a shiny new toy, I created a model of call center development that tried to show how the center evolves in its relationship with the organization it's a part of.

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Keith Dawson (Author)

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Dewey: 005

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Books › Business & Investing › Marketing & Sales › Marketing › Multilevel
Books › Business & Investing › Marketing & Sales › Marketing › Telemarketing
Books › Computers & Internet › Software › Business
Books › Professional & Technical › Engineering › Telecommunications
Books › Reference › Catalogs & Directories › Directories
Books › Computers & Internet › Networking › Networks, Protocols & APIs
Books › Business & Investing › Industries & Professions › Customer Service
Books › Business & Investing › Reference
Books › Computers & Internet › Programming

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