Gary Heil (edit name/settings)

Bibliography

1. (1994)

   Leadership and the Customer Revolution: The Messy, Unpredictable, and Inescapably Human Challenge of Making the Rhetoric of Change a Reality

2. Employee Management and Customer Service in the Retail Industry

3. Douglas McGregor, Revisited: Managing the Human Side of the Enterprise

4. One Size Fits One: Building Relationships One Customer and One Employee at a Time