Ron Zemke (edit name/settings)

Bibliography

1. (2000)

   Generations at Work: Managing the Clash of Veterans, Boomers, Xers, and Nexters in Your Workplace

2. (1999)

   Knock Your Socks Off Selling

3. (1999)

   Best Practices in Customer Service

4. (1995)

   Knock Your Socks Off Answers: Solving Customer Nightmares & Soothing Nightmare Customers (Knock Your Socks Off Series)

5. (1985)

   Service America!