Renee Evenson (edit name/settings)

Bibliography

1. (2005)

   Customer Service Training 101: Quick And Easy Techniques That Get Great Results

2. Soft skills, hard sell.(people skills as important as technical skills for professional success) : An article from: Techniques

3. Customer Service 201: Managing Your People to Be Their Best

4. Customer Service 101: Basic Lessons to Be Your Best

5. Customer service management training 101 : quick and easy techniques that get great results