Rick Kirschner (edit name/settings)

Bibliography

1. Dealing with People You Can't Stand

2. Life by Design: Making Wise Choices in a Mixed-Up World

3. How to Deal With Difficult People/Audio Cassettes

4. Love Thy Customer: Creating Delight, Preventing Dissatisfaction, and Pleasing Your Hardest-to-Please Customer

5. Dealing With Relatives (...even if you can't stand them) : Bringing Out the Best in Families at Their Worst