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CX Design Team

This is the CX Design Team's Virtual Bookshelf.

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San Rafael, CA, USA
member since January 3, 2011

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CX Design Team’s last login was Saturday, January 22, 2011.

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see CX Design Team’s shelf (24)

The Fred Factor

by Mark Sanborn

Rated 3 stars

Read the review for The Fred Factor

Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (VOICES)

by Nathan Shedroff, Stephen Diller

Rated 3 stars

Read the review for Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences (VOICES)

Living on the Fault Line, Revised Edition: Managing for Shareholder Value in Any Economy

by Geoffrey A. Moore

Rated 4 stars

Read the review for Living on the Fault Line, Revised Edition: Managing for Shareholder Value in Any Economy

The 7 Habits of Highly Effective People

by Stephen R. Covey

Rated 5 stars

Read the review for The 7 Habits of Highly Effective People

Ready for Anything

by David Allen

Rated 3 stars

Read the review for Ready for Anything

Outside Innovation: How Your Customers Will Co-Design Your Company's Future

by Patricia B. Seybold

Business Process Mapping: Improving Customer Satisfaction

by J. Mike Jacka

The First 90 Days

by Michael Watkins

Rated 3 stars

Read the review for The First 90 Days

Process Mapping, Process Improvement and Process Management

by Dan Madison

Rated 3 stars

Read the review for Process Mapping, Process Improvement and Process Management

Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners

by Neil S. Potter

Rated 4 stars

Read the review for Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners

The Project Manager's MBA: How to Translate Project Decisions into Business Success

by Dennis J. Cohen

Rated 4 stars

Read the review for The Project Manager's MBA: How to Translate Project Decisions into Business Success

The Five Dysfunctions of a Team

by Patrick Lencioni

Rated 3 stars

Read the review for The Five Dysfunctions of a Team

The Fifth Discipline

by Peter M. Senge

Rated 4 stars

Naked Economics

by Charles J. Wheelan

Read the review for Naked Economics

Business Model Generation

by Alexander Osterwalder, Yves Pigneur

Rated 4 stars

Read the review for Business Model Generation

The Autodesk File: Bits of History, Words of Experience

Rated 3 stars

Read the review for The Autodesk File: Bits of History, Words of Experience

The Secret Handshake: Mastering the Politics of the Business Inner Circle

by Kathleen Kelley Reardon

Rated 4 stars

Read the review for The Secret Handshake: Mastering the Politics of the Business Inner Circle

The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

by Frederick F. Reichheld

Loyalty Rules! How Leaders Build Lasting Relationships

by Frederick F. Reichheld

Learning XSLT

by Michael Fitzgerald

The Ultimate Question

by Frederick F. Reichheld

Answering the Ultimate Question

by Richard Owen, Laura L. Brooks

The Power of Co-Creation: Build It with Them to Boost Growth, Productivity, and Profits

by Venkat Ramaswamy, Francis Gouillart

Delivering Happiness

by Tony Hsieh

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